I have resorted to posting my question here as I am at my wits end trying to figure out what is going on with my ECO bubble washing machine.
I purchased the machine 2.5 years ago and the warranty was only 2 years!! Over the last two months the machine has started to manifest some strange behaviour, the door keeps clicking as if locking and unlocking after every wash and does not stop until I physically turn the machine off. The door was replaced by an engineer after it was three months old due to the door leaking so unsure if this is an inherent issue?
However, most worryingly the washing machine is tripping the electric fuse box mid cycle. Its a bit of a lottery, sometimes it works flawlessly and other times will continue to trip the power and will not power back on.
I have been able to power it back on by draining the water manually and letting the machine sit for 24 hours, thankfully then it comes back on but I am obviously concerned the machine presents a fire risk and cannot continue to operate like this.
I was sure I had a 5 year warranty on the machine at purchase but have been told it is was only 2 years. I have escalated this with Costco (The retailer) and they have washed their hands of it and so have Samsung.. The unit cost me £869 and to only get 2.5 years of usage out of it feels like the machine was not fit for purpose in the first place.
I would be very thankful if anyone can provide any advice on this issue as having a young baby in the house the washing machine is must and being out of action is hard to bare.
Thanks in advance
Hey there, @Yakiepants.
Sorry to hear about this. We can see you mention your warranty, have you already been in touch with Samsung Tech Support?
Welcome to the Community!
Thabks for your reply.
Unfortunately, Samsung won't engage due to it being out of warranty. They provided the name of a third party repair company but they don't operate in my area but I feel this should not be on me to repair or fix!
It's so infuriating to have paid that much for a machine and only get 2.5 years of use out of it!
Did you ever get your washer fixed? Mine has the same fault.