I have had my ecco bubble washing machine since 2016. Its warrantly expired in May 2020 but just noticed that the washing machine is making holes in my clothes. Tried to contact SAMSUNG customer service even sent the photos of clothes damaged..now a heap of clothes .Samsung says I need to pay for the repair yet I belive this is a manufacturers fault and they need to sort this out!!
Hi @Members_qpI6jep ,
I'm really sorry to hear that, however, you will need to reach our Support Team to discuss your available options with them. Find all their contact method here: https://www.samsung.com/uk/support/contact/
You are not alone. I have had this problem with my Samsung EcoBubble. Get rid of it soon as possible. The problem doesn’t go away and you will be ruining clothing over the lifespan of the machine. I am going to get rid of mine and am actively looking for another washing machine.
Got the same problem with mine. Clothes ruined with drain hole shaped holes and now the heater has packed up. I really regret buying an ecobubble, an expensive mistake
See my original post.
we are not alone