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Samsung Dual Cook oven, the bottom is not heating

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New Member

Hello. I have the Samsung Dual Cook oven and I have a problem with it. When I cook something, the bottom of my meals are not cooked, they are raw. I don't know what to do, I have to flip over all my meals in order to be cooked. Do you have any idea what is the problem?

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Samsung Pro

HI ,

 

Cani ask  which model of oven is it you have please ? The rating plate which shows the exact model is normally located  on the left or right when you open the door .

 

Thanks

 

Paul

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