I have purchased Samsung devices phones TV's and phones for many years and never had any issues. This year I purchased a Samsung WW10N645RPX washing machine, a DV90M50003X/EU Dryer and a RFG23UERS Fridge on the 31st January 2019.
The Dryer (£700) failed within 4-5 months and you did not repair it until nearly 2 weeks after reporting the fault, my washing machine (£550) has now failed only 10 months after purchase I'm been told you cannot fix it until the 2nd December 2019.
Now I'm sorry but this level of product quality is abysmal. To add insult to injury the dryer repair was for a known fault loose screws on the fan how pathetic.
To put this in context I bought Samsung product because of there quality I would have been better off paying £160 for a bargain brand at least they have a slight excuse. I have owned appliances a 1/3 of the cost and never had a single fault.
Sort your shocking quality issues out because I will certainly never buy another Samsung Domestic appliance again they are simply "Junk" and as a company you should be ashamed of yourselves. Your outsource your repairs to a third party, quality products dont make me laugh. No wonder you give 5 years manufactures warranty its to get companies to sell your garbage to stop them getting sued under the sale of goods act.
Better off with a Beko.
