Support

Open search

SAMSUNG 9 kg Heat Pump Tumble Dryer Noisy

Highlighted
First Poster

Hi All,

 

I purchased a SAMSUNG 9 kg Heat Pump Tumble Dryer in May and its seems extremely noisy on operation. Does anyone know if this is normal? Also, it fills my utility room with condensation - I am concerned it might be faulty. Any advice appreciated!

 

Thanks,

Anna

6 REPLIES 6
Highlighted
Moderator
Moderator

@AnnaH2: Sorry to hear that you're experiencing issues with your tumble dryer. Our dryers are generally quite quiet, therefore please follow the link below to find some troubleshooting steps, to see if you're able to resolve the issue.

 

https://www.samsung.com/us/support/troubleshooting/TSG01000979/

Highlighted
First Poster

Thanks Andrew,

 

Unfortunately this hasn't helped. The sounds is a continuous hum, and the troubleshooting guide states a humming noise is normal during operation. However this is registering at 74dB which is significantly higher than the specified 65dB. Could this indicate a fault with the pump itself?

 

Thanks,

Anna

Highlighted
First Poster

Hi @AndrewL,

 

Replying here in the hope of bumping up my query.

 

Thanks,

Anna

Highlighted

Hey @AnnaH2 , if you followed all troubleshooting steps from the link and you are still concerned about the noise, you can get in touch with the Home Appliance team for further support. If deemed necessary, the team will book an engineer visit to inspect your appliance for a repair. They can also be reached at 0333 000 0333.

Highlighted

Thanks @CarloL, is there an Irish centre that I can call rather than a UK number?

 

Best,

Anna

Highlighted
Moderator
Moderator

@AnnaH2: You can reach Samsung Ireland by calling 0818 717 100, or via live chat by following the link below.

 

https://www.samsung.com/ie/support/contact/

Top Liked Authors