Samsung 12kg Eco Bubble Wash drum not Turning

[Chantel2]

good day 

please help, I have a 12kg Eco Bubble front loader, it worked well a few days ago, and suddenly yesterday, the drum wont turn on a was or spin cycle, What i noticed is that if I turn the drum by hand it doesnt turn as smooth as it used to

[AsadM]

Hi @Chantel2 

Hope you're doing well. Please try going through the troubleshooting steps on this page to determine what actions to take to get this sorted: https://www.samsung.com/uk/support/repair/home-appliance/