26-09-2019 06:07 PM in
After summer time when when I almost didn't use my dryer I discovered lost of rust and wet close to filter, I attached pics to see it. I contacted to Samsung and they sent some "engineer" who did few photos and said that he never seen such problem and he will need to contact to the office.
After a week they turn up to me and blame me for not lack of maintaining properly because I did not clean that filter good enough. I contacted to Samsung again and they said this it normal wear and tear and performance has not been changed.
Does any one has same or similar problem? Is it really normal wear and tear?
02-10-2019 02:48 PM in
We're sad to hear this however we'd be unable to overturn the engineer's decision we're afraid. Were you offered a chargeable repair by the engineer or did they state that nothing could be done?
02-10-2019 08:07 PM in
Hi, thank you for the replay. No, they offered me nothing, but they blamed me for not cleaning a good enough and for using a vacuum cleaner. They said it was normal wear and there is nothing to be repaired. Do you have any other suggestions? I need to get an independent inquiry about this problem and then ask Sumsung for a replacement. Apparently, Sumsung is more than a good brand, not a cheap fake Chinese product. We will see.
21-07-2021 01:48 PM - last edited 21-07-2021 01:58 PM
I have a similar dryer since 2018, I have the same issue and its getting worst over time.
Did Samsung solve the issue yet or they kept blaming you?