RS8000 RS68N8330B1/EU American Fridge Freezer

[AndrewPa1]

Hi,

Anyone know anything about this? Spent an hour on the phone to India support, they say out of warranty 3.5 years old.  I am fuming it blew my electrics with a pop and now not working, £1500 down the pan.

Fault Code 44 C - no cooling there was an audible pop from the kitchen and my fusebox switch tuned off. At first the guy on the phone tried to suggest 44 c was the temperature of the fridge, in technical support...

Turned it on, having thought the pop might have been the kettle.

Online says it is a main, or inverter PCB fault, or communication issue.  Online support says it is a compressor.

I was sold it with a 5-year guarantee, but that appears to have only been if I registered it, I have no recollection of that proviso.

Edited to add I got put through to complaints in the UK - the reception was worse than India. a fella, sitting at home on an internet phone line with kids in the background, cannot believe a multinational company operates like this.

[AshS23ultra]

Hi Andrew unfortunately it is true you have to register samsung products on this app. I had to do it with my washing machine. Did you say its samsung India your trying to reach? As this is samsung UK

[AndrewPa1]

No I dialed the UK number for Tech Support and was funneled through to an Indian call centre, which took at least 20 minutes just to register me.  Another frustrating 40 mins when they put me thorugh to complaints which was some bloke at home on a really poor intenrt call line and lots of home disturbance in the background.  Awful customer service.  

[AshS23ultra]

Oh yea that, I know what you mean. Luckily I haven't had any issues with samsung but I can imagine the call centre being a nightmare