RS7677FHCBC - Ice maker not working

[efc84]

Hello,

My ice maker has stopped working.

There are no ice cubes, there is no water filling the cube trays and when pressing the ice button the motor does not turn and i can hear a click at the top of the unit

Solutions tried

• Reset method using 'Test' button (chimed once, didnt chime after end of test cycle) or no motion
• Turned appliance off for two minutes then turned back on, no error messages
• Hair dryer method (no frozen ice, no melting water)
• Water runs fine and fills a cup as normal

Has anyone got any ideas?

Is it broke and will it be covered by their 10 year warrenty?

[Paulie24]

As I understand, home appliances are covered under a 5 year warranty. Also, when you got the appliance did you register under a Samsung Member account as I have found that really helpful in the past for information and support. As with any electrical device, always best to seek out a qualified professional.

[efc84]

I didn't register my applicance when I bought it, I do have the receipt still. The unit was purchased in Oct 2016, does anyone know if I qualify for the 5 year warranty even though I did not register.

If I have to get this repaired for a cost has anyone had experience before of how much it will cost?

Thanks

[DaveIOM]

Just wondered if you ever fixed this as I'm having the same problem.

[efc84]

Funny enough I recently thought about ordering a new ice maker from Amazon

I have my doubts this will fix the issue though, when I press the ice dispense paddle on the front nothing happens, I'm unsure if this indicates a bigger electrical problem?

@Members_Btey843 - does your ice dispense button still make the machine work or is it all dead?

[DaveIOM]

No mine's not producing ice. The ice maker was totally frozen and test button did nothing so I melted it with a hair dryer which resulted in water pouring into the ice tray and onto the floor. I turned off the water supply and left it for a few hours and it's totally frozen again.

I did find something on the Internet saying the water line that runs from the ice maker and along the bottom front of the fridge freezer can freeze but there's not a lot you can do about it.

Mine was working fine until I had to replace the main PCB board as it lost all power.

[efc84]

2 questions

1. While it was/is frozen does your 'Ice' button still try to produce ice?

2. Why did you have to replace main PCB board? was it expensive?

I feel like it could be a bigger problem than just replacing the ice maker unit

[DaveIOM]

1. No the ice button does nothing. I got the hairdryer to it again today and cleared all the ice and tried the test button but still nothing.
2. I replaced the PCB because there was no power to the whole fridge freezer - possibly a blown fuse on the board. It was about £60.