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RS7677FHCBC - Ice maker not working

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First Poster

Hello,

 

My ice maker has stopped working.

 

There are no ice cubes, there is no water filling the cube trays and when pressing the ice button the motor does not turn and i can hear a click at the top of the unit

 

Solutions tried

  • Reset method using 'Test' button (chimed once, didnt chime after end of test cycle) or no motion
  • Turned appliance off for two minutes then turned back on, no error messages
  • Hair dryer method (no frozen ice, no melting water)
  • Water runs fine and fills a cup as normal

 

Has anyone got any ideas?

Is it broke and will it be covered by their 10 year warrenty?

 

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2 REPLIES 2
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Samsung Helper
As I understand, home appliances are covered under a 5 year warranty. Also, when you got the appliance did you register under a Samsung Member account as I have found that really helpful in the past for information and support. As with any electrical device, always best to seek out a qualified professional.

I didn't register my applicance when I bought it, I do have the receipt still. The unit was purchased in Oct 2016, does anyone know if I qualify for the 5 year warranty even though I did not register.


If I have to get this repaired for a cost has anyone had experience before of how much it will cost?

 

Thanks

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