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Original topic:

RF56J9040SR Ice maker frozen solid, won’t work

(Topic created on: 30-05-2020 04:33 PM)
Cornered
Journeyman
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Home Appliances

So, I originally posted this on 18/04/20 in response to someone else's problems with their ice maker.
I have an RF56J9040SR that has just presented this problem 1 month after the warranty has expired !
From reading other forums and watching you tube there are literally HUNDREDS of people reporting this as a recurring problem with this feature across multiple Samsung appliances. Apparently it may be caused (or was in my case) by the ice box feature freezing up so there was actually no ice in the box because the delivery is frozen up. The USA info shows a ‘force defrost’ sequence to assist dealing with this however I cannot find any EU equivalent info at all. We have just emptied the fridge, turned off the power and manually defrosted the box ourselves. Would be great if Samsung would provide this information but they seem surprisingly reluctant.

24 REPLIES 24
GlennPsion
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NoticeForMe . . . .  congrats, but what a pain, eh?
See my post: ‎    GlennPsion  22-01-2021 01:34 AM 

"The engineer said it was a known problem and Samsung has a standard fix for it
Yes same with me . . . . the engineer was initially quite coy, but admitted it was a major issue and does many of these a week, and confidently said I wouldn't have any more issues . . .. 2   1/2 years later, no frozen compartment . .. .so hopefully you will be good.

 

 

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doddyclaire
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Hello - newbie here.  Our 4 year old RF56J9040SR developed this problem with no ice production just recently,  We have tried the clearing ice and resetting method but that hasn't worked.  Very frustrating that an item that cost plus £2k that guarantees certain parts for 10 years, has such an issue on a key part of the sales pitch of this product.  Can anyone advise a fix please?  Thanks in advance

 

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GlennPsion
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DoddyClair,

Read this forum and my post (sort or search for glennpsion).
Look for US class action law suit and others trying to get EU/UK class action going.
Look at this link:

https://www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf

 

You need to get a Samsung contracted engineer who knows this machine and this service bulletin.

 

 

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Members_x81CSo1
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Hi

Did you get the problem sorted as it's happening to mine, spoke to Samsung they say out of warranty so pay for it yourself! If yours is fixed how much was it and what did they do.

Any way of getting Samsung to pay?

Thanks

Dave

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GlennPsion
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Dave,

read all the post here, including several replies of mine: GlennPsion

It is repairable. It looks like one way or another many people on this site have got/forced Samsung to send a 3rd party engineer out to repair it. Mine was from a company called 'elite'. No guarantee this is their web site, but I think it is:

https://www.elitedigitalappliances.co.uk/

Good luck.

Perhaps let Samsung you know of the class action law suit in the stated (read the posts here and reference them) and perhaps send them the Samsung link of the PDF that THEY supply (see post below:

https://www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf

)

It is absolutely wrong that Samsung don't fix this when they know how . .. . . . it a design fault.

My engineer changed both hardware and software.

EU and UK need to start a class action lawsuit. Alternatively get a solicitor involved with the evidence you have here in this Web forum.

 

2 years since the repair (2  years 9 mnths since I bought mine),  no issues, and compartment remains frost free and making ice.

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