returns and replacement

[binsweed]

Help! I returned a damaged Dual Flex oven divider on the 18th of December 2020 and requested a replacement.

It is now 21st January 2021 and still no replacement, rendering my new oven unfit for purpose. I have conducted 2 video chats, sent 8 emails with 8 apologies for delay. Thats it!  I am at the end of my tether, does anyone on the community have any advice on where to seek legal advice  

[Jonathan B]

I've just returned my damaged Dual Flex oven.  1) amazed they send it  out like this (no way it was damaged after it was packaged)<. 2) They pick it up and then take 7 - 10 days to deliver the replacement  - now i am left without an oven and the additional cost of having it fitted .  3) Samsung is. joke - how can you take this company seriously , no wonder Apple is way ahead.