13-01-2021 01:27 PM in
Home AppliancesI bought a new washing machine in June last year, which I immediately registered using the advised links and have the 5 year warranty confirmation to prove it.
However, the washing machine does not show up on my online account as one of my products, which only shows my TV. I have been given a phone number (0800 195 1079) by support which is apparently to talk about my account but they aren't picking up. I am in need of support as something has gone wrong with the machine, but if it's not on my account then they are making it very difficult to deal with.
15-01-2021 12:03 PM in
Home AppliancesHi @singe83 sorry to hear about the washing machine, if you have the 5-year warranty confirmation, then you should be able to send that to the team as evidence. What's happened to the washing machine?
13-02-2021 02:18 PM in
Home AppliancesI have the same issue. I registered it, it confirmed registration and said all I needed was by proof of purchase. No record of it on my account. Nightmare!
15-02-2021 10:24 AM in
Home AppliancesHi @Hunth, when you log in, and go in to "My Products" section by clicking on your account on the top right, is it still not there? When did you register it?
23-11-2021 02:05 PM in
Home AppliancesI need support with this too - I purchased a Samsung RF500 fridge freezer for £1200 from AO.com in July of this year and a Samsung 2020 series 6 addwash washer dryer for £850 from Currys in late May - registered both immediately to obtain the extended warranty.
I was just debating buying a new TV and went into my online account to see the specs and date of my existing TV and no products are listed or registered or have warranties. WTF? I checked and double checked the warranty status of the products I purchased after I registered them and they both appeared on the site.
Is there a way of checked based on your postcode or serial number?
a week ago in
Home AppliancesI am having this issue too! I just bought a new oven and tried registering it, I have the confirmation but when I go back into my account it shows that I have no products. I also can't connect to the SmartThings app because it times out at the final "Your Range is being registered to your Samsung account" screen. So frustrating!!