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Randomly shattered oven glass door

(Topic created on: 08-02-2024 11:13 PM)
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Elisa788
Student
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I heard the strangest crackling sound as I was loading my dishwasher this morning, and discovered that the tempered glass of our oven door was slowly shattering! The oven wasn't even on, hadn't been on at all since the night before. I did have one of the cooktops on about 30 minutes before that, but I don't know how that could affect the oven door. The unit is less than 2 years old, we've never dealt with anything like this before. Can anyone steer me in the direction of how to repair this?

13 REPLIES 13
RBG1
First Poster
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My oven just did the exact same thing. Wasn't on. Hadn't been used in over 12 hours. Heard glass breaking. Came into the kitchen to find this. Now they're wanting 1/4 of the cost of a new oven to replace it, even though it's still got a warranty. 

IMG-20240516-WA0000.jpg

AntS
Moderator
Moderator
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Hi @RBG1 , We'd like to look into this. 

 

Can you send a Private Message with your contact details and any relevant info (e.g. reference number, product model code and serial number if you have them) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

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Colin12345
First Poster
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This same thing happened to us with this oven. We have two children under 3. Thankfully our smallest one who is crawling (and putting anything in sight into her mouth) wasn't in the kitchen at the time. 

Aside from the smashed glass, this oven has been awful to use. Cooking times were insanely long, inconsistent, the temperature was uneven. No matter what we did in terms of troubleshooting we couldn't get it to work consistently. The last time we used it it took us 1.5hrs to cook oven chips.. and they ended up burnt in some parts but uncooked in others. 

Funnily enough we had already agreed to get rid of the oven.. and then a few days later the glass randomly smashed while nobody was near it, and it was off.

The main purpose of this message is to give feedback, since I can't find anywhere else to do it. Please ask your engineers to review this oven.

DannyT
Moderator
Moderator
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Hi there, @Colin12345. Same as above, if you still have the oven then we'd certainly like to look into this with you. 

 

If you do and would like it investigated could you send a Private Message with your contact details and any relevant info (e.g. reference number, product model code and serial number if you have them) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  


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