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Original topic:

Product Not Delivered

(Topic created on: 12-10-2021 05:27 PM)
RomaPriya
First Poster
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Home Appliances

Hi ,

 

I have bought a product (Fridge & Freedger) from Samsung and the delivery was sue on 2nd October. Its not been delivered yet and I am daily calling the Customer Support team for last 6 days now and I am not able to get any concrete response.

 

The support team is saying its pending with the Logistics team and they are not able to get a response.

 

Is there any way I can raise a compliant and it can be dealt quickly. I have already escalated to Support team so I need someone of a Senior Authority who can resolve my issues.

 

 Wasnt expecting such things from Samsung and its a terrible experience.

 

Any help ??

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1 REPLY 1
ChrisM
Moderator
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Home Appliances

That's not what we like to hear, @RomaPriya! Have you managed to get any further with this?

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