I ordered a WW6800 washing machine on the 24/2/21 and paid the delivery charge for delivery on the 27/2/21. Everything went through and was told would receive an email re dispatch.
Called customer service on the afternoon 27/2/21 (Date of delivery) to be told that the item was not in stock and would be at least another week. I ask the following questions:
- Why was I allowed to purchase a washing machine that was not in stock? (Would have chosen a different one)
- Why did I not receive an email to say that there was no stock available and would not be delivered on the 27th instead of me having to do all the chasing?
Samsung are very quick at taking the money, but is very poor customer service. Very disappointed in the way it as been handled.
