Persistent 3e error on washer WF8EF5E0W4W

[Members_0CXS3tE]

I am having a persistent problem with my front loader ecobubble washer, where it won’t start a cycle and just hangs after 1 minute.    If I put the machine into service mode and run the “SPN” test, it will then show a 3E error code and the drum will not turn.

I have already checked all of the usual things: brushes are fine, the wiring all looks fine, there is nothing stuck in or around the drum.   I can clear the problem by pushing / jiggling the connectors on the PCB, which then allows the machine to run normally for 2-3 washes.   It never dies mid-cycle, but will eventually refuse to start a new one and show a 3E error again.

The strange thing is that the connectors do not feel loose at all, and I am certain that they are firmly seated.   It is (I think) the same connector every time, since I have tried pressing them in firmly one at a time before each retest attempt and the solution seems repeatable.

I haven’t taken the PCB out complete to look for bad solder joints yet or to check to condition of the pins on the connectors, but I could do this absent some other explanation or suggestion.

[xSteveuk]

Hi
The 3e error means that there is too much water in the drum

Check drainage

This page may be of help to you

Samsung washing machine water fill issues

https://www.samsung.com/us/support/troubleshooting/TSG01203005/

Do you still have warranty
On the washing machine
Try contacting support
https://www.samsung.com/uk/support/contact/

[Members_0CXS3tE]

I believe that is the E3 error.   My error is 3E, which is a generic “motor error”.   There is nothing obviously wrong with the motor though since the machine runs a complete cycle whenever I give the PCB connectors a jiggle to get it started.

[Black Lothar]

Did you have any luck in solving this issue? I have the same problem, it worked for me intermittently after several attempts but now it just fails spinning the drum after about 1 minute after starting the program. Diagnostic mode shows 3E.