I bought a Samsung Fridge Freezer some years ago, a Samsung RB38J7535SR to be precise, and apart from a few niggles easily rectified I have had no problems, and in fact it continues to work fine. However, I broke the Fridge door bottle rack so went to the Samsung Spares website as directed from the main site.
They then showed a bottle rack available for c£50 or so, and I ordered it immediately and I may add thankfully. Obviously I paid in full. Then I found (not via Samsung Spares communication I might add) That the part was unavailable. I contacted them and they replied with a 'wait three days to hear' email. I have heard nothing not a sausage. I asked for my money back and I received another three day email and then nothing. I contacted them three times. I have had no reply.
In short they have taken my money under false pretences and walked away with it. I remember a time when Theft was illegal in the UK. They KNOW that the amount is too small to make a fuss about. Well, I am going to make a fuss; Papers, television etc. I am like that. I will no longer buy anything from Samsung ever again, and I have a houseful of appliances. How foolish of them to throw away a happy customer for £50.00
I recommend dear reader you take my experience as your own and avoid Samsung, as I went to the trouble and time of creating this account just so that you can read this message. There are plenty of other Manufacturers. It only cost me £50 to learn this; it may cost you much more.