For anyone reading this and sharing a similar problem, my machine was diagnosed as faulty by a Samsung engineer on Thursday 10th Feb. So surprisingly for me this machine had a drum problem from manufacture and was delivered in a faulty state. I am not sure how often this happens but a very simple way to diagnose it for me would have been for Samsung to have asked me to measure the spin cycle noise. I downloaded an app to do this and it measured up to 78 decibels on a 1400 spin which is way over the spec for the machine given at 72 (and those 6 decibels are a lot, trust me).
So my advice would be to anyone who is concerned about the noise of their machine:
- Check all the installation instructions about machine being level etc.
- Make sure your waste pipe actually goes up to somewhere near the top of the machine before going down to the drain connection as I was told failing to do this can lead to too much water in the drum on spin.
- Download a sound measurement app for your phone and measure the noise on spin. If it gets to 72 decibels then it is noisy, if it goes above it then I suspect you have a fault.
For reference we had our new machine today (same make and model) and it rarely goes above 65 decibels but with some towels at a 1400 spin it went up to 70/71 decibels but I never saw it hit 72 and certainly nowhere near 78.
