09-10-2023 05:09 AM in
09-10-2023 07:43 AM in
09-10-2023 10:09 AM in
They have some sort of major problem. We ordered a washing machine on the 18th September, delivery on the 22nd. Not only did it not come but numerous phone calls and chats failed to pin them down to a definite new date for delivery.
We gave up on the 25th Sept, cancelled and had one delivered by Argos on the 27th. Since then, we have been trying to organise our refund. They say they can't refund it until the warehouse get it back from the couriers, I called the couriers, and they never received so can't return it.
Today I was informed that the refund must be signed off by the warehouse and that the warehouse have now had to resort to manually processing orders, so obviously their system is still malfunctioning.
They promised to be in touch in the next 24 hours, I promised to be in touch if they don't.
The machine is great, but I wouldn't buy anything direct from Samsung ever again and have major reservations about buying anything Samsung again. I dread to think what the outcome would be if I had a warranty issue.
Good luck with your delivery.
14-10-2023 11:29 AM in