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No Airfry option on NV7B5750TAK ovens

(Topic created on: 07-05-2023 11:20 PM)
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Dandle
Explorer
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I have purchased two series 5 NV7B5750TAK ovens which are advertised as having an airfry option. 

The Airfry cooking option isn't here to select as a cooking mode though. If I scroll through the settings to select quick options list (the list to turn on and off the options you can see quickly when you turn the jog wheel), there is the option to select or deselect Airfry and I have tried both settings on both ovens but it doesn't appear as a selection in the main menu.

I have the series 5 Micro/combi as well and that has the option for Airfry available, which is available to select where it should be.

Can anyone shed any light as it seems to be a software issue.

Regards

Dan.

1 Solution


Accepted Solutions
Solution
Dandle
Explorer
Options

It was user error. I spoke to support and the airfry option only comes up when using half the oven. You need to put the separator shelf in the a different set of options will appear in the menu. 

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7 REPLIES 7
NCA
Apprentice
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I have the exact same problem with the NV7B5750TAK model. I've raised a case with Samsung and they are looking into it (although the case has been halted as their UK technical support email address isn't working and I need to send them a video as evidence of the issue - their attachment feature wasn't working in Live Chat either so the support has been really poor so far).

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Solution
Dandle
Explorer
Options

It was user error. I spoke to support and the airfry option only comes up when using half the oven. You need to put the separator shelf in the a different set of options will appear in the menu. 

NCA
Apprentice
Options

Ah, that's great to hear - I will try this later this evening. Many thanks for this info.

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NCA
Apprentice
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I can confirm that this was the issue and the Air Fry feature is now showing on the mode selection. Thanks, @Dandle.

Suewin
Student
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Anyone know how to find the pyrolytic cleaning controls on this model? I'm lost. :smiling-face:

 

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Dandle
Explorer
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Yes make sure the separator isn't fitted and it should show on the menu. Make sure you take all the rails and racks out as it burns the grease out from the sliders.
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Suewin
Student
Options

Thanks Dandle. I managed to work that out after reading your message above, but the fact that removing the divider gets you more settings isn't mentioned in any of the literature or online. It's not something you would know instinctively. I do feel Samsung have failed massively on the info and support overall. I still can't get my App to work for either my oven or separate microwave. Sorry for the rant - not your problem. And thanks.

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