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New French door Refrigerator stopped cooling

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Our 6 week old refrigerator has stopped cooling. Controls and lights work but no sound from compressor, etc. We purchased from Best Buy and they don’t have ANY techs to service it so I was referred back to Samsung which said they weren’t able to respond so I would have to communicate via text which I’ve not heard back from. This is inexcusable for a company on any level especially when the product is only 6 weeks old!!

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