My experience with the fuse on the WF70F5E2W4X/EU

[firestarter]

Hello,
I've seen a few reports of people having issues with Eco bubble washing machines cutting out or not powering on.
Ours failed during a cycle and then the next day no power. Whilst waiting for the repair engineer over a few days our electric tripped. Thought nothing of it until removing the washing machine ready for the repair.

The plug smelt funny and on closer inspection the fuse had melted and scorched the socket.

This machine is just under 5 years old. I find it strange that some of the questions on the phone during the technical quiz of the problem related to scorch marks around the plug socket. The engineer arrived and replaced the electric cable and also blown controller board..... handy having the spares already on the van.

Have Samsung a problem with boards and electrics in these machines???? Will we see a pattern in the next few years and see a denial of issues like the Hotpoint fires??

[Beehiveyourself]

Hi, I have the same issue..... is there a recall on these seemingly dangerous machines?

[SaudA]

Hi @Beehiveyourself, I've sent you a message with further instructions, please reply when possible. 

[maccmum4]

I got told it was the house unit that holds the fuse that is the problem. Samsung sent an engineer out who changed the whole wire going into the machine. I have not had a problem since but I have lost confidence in leaving the house while the machine is on. I see Samsung has responded to you and hope you get it sorted.

[RhysD23]

Mine has just stopped working, could smell burning and the plug was red hot. The fuse has blown, melted inside the plug and scorched the socket.

[Sam_UK]

That's not what we like to hear, @RhysD23.

Could you drop us a private message, so we can look into this further for you?

[JackG87]

  

We have just had the same issue. I have scorch marks on my socket and the fuse has blown up in the plug. Looks like a recurring problem. Our machine 5 yearsish old. 

[StephK1]

Sorry to hear about this, @JackG87. I've sent over a PM with further information, please take a look as soon as you can. 

[Lee4]

I'm searching for the same problem.

My machine is still working which is worrying it just gets stuck on repeat at 12 minutes. If it wasn't for the funny smell I wouldn't have checked the socket. It must be getting pretty hot.

 

 

[CarloL]

Hi @Lee4, I sent you a PM about this. 

[S Patel]

Hi,

We have had similar issue with our 5 year old Eco-bubble (bought in 2016 - WW90J6410CX) washing machine. This is scary as so many machines have same issue and they carry serious fire risk / hazard. UK customer services is unwilling to investigate these matters in more details after I repeatedly asked him if they were aware of this with other customers. Samsung needs to own up to their responsibility and investigate these machines in more details. Photos attached of our machine.