My experience with the fuse on the WF70F5E2W4X/EU

[firestarter]

Hello,
I've seen a few reports of people having issues with Eco bubble washing machines cutting out or not powering on.
Ours failed during a cycle and then the next day no power. Whilst waiting for the repair engineer over a few days our electric tripped. Thought nothing of it until removing the washing machine ready for the repair.

The plug smelt funny and on closer inspection the fuse had melted and scorched the socket.

This machine is just under 5 years old. I find it strange that some of the questions on the phone during the technical quiz of the problem related to scorch marks around the plug socket. The engineer arrived and replaced the electric cable and also blown controller board..... handy having the spares already on the van.

Have Samsung a problem with boards and electrics in these machines???? Will we see a pattern in the next few years and see a denial of issues like the Hotpoint fires??

[maccmum4]

I was asked about any damages to sockets too. They sent an engineer round and he changed the whole wire going into the machine not just the plug. when asked what the problem was he said it was the housing unit that holds the fuse. That it may of been slightly loose and that with it not having the correct contact with the wires inside the plug that it caused this problem. Not entirely sure of this explanation but I am not an electrician so 🤷🏽‍♀️

This problem definitely needs investigating further

[firestarter]

It seems they use the same script.....and know of the problem.   We had the cable and plug replaced, still machine wouldn't turn on so main board replaced (just so happens part on van). Then we were told the drum bearings had failed, drum replaced a week later but door damaged in process. Wrong replacement colour door fitted in June and have been told on many occasions they will replace with correct colour door.... December tomorrow, perhaps Santa will drop it off.. or a new machine 😉  

[maccmum4]

It really is absolutely shocking the way you have been treated! I definitely would of expected the correct colour door as the bare minimum.

[firestarter]

Who has changed my post title from fire to fuse?

[Hoylee81]

I ve just had the exact same fault lucky enough I unplugged it as nothing tripped electrical fault . Who can I complain to or send the pictures too I’ve booked a repair man as it’s 5 year old machine . 

[Shameer1]

hi Hoylee

Please call samsung directly to let them know of what happened.

[Anuragsin]

Hello, our Eco bubble did exactly the same thing. Please could you let me know what is the procedure to get it resolved.

 

 

[maccmum4]

I would ring Samsung customer services. That's how I got mine fixed.

[SaudA]

Hi @Anuragsin, sorry to hear about this. I've sent you a PM requesting some information, can you please have a look and reply when possible? Please check your inbox by clicking on your profile picture in the top right > Messages, so I can get this escalated to the right team.

[Hoylee81]

I rang Samsung and they sent an engineer out and fixed with whole new hard wire into the machine . I wasn’t charged for this or the parts machine was out of 5 year warranty too