I purchased a Samsung front loader washer, model WF424H5200AW/A2, about two years ago. Just recently, the letters have started to rub off on the control panel for no apparent reason. I called customer service to see if it could be fixed as it is still in warranty. Unfortunately, they said they cannot help as it is a cosmetic issue. I was then told to contact the parts department to see if they could sell me new decals. As disheartening as this was, I decided to at least give it a try. Upon speaking to the parts department I was informed that decals don't exist and that I would have to buy a whole new control panel.
I know Samsung considers this cosmetic, but I would disagree as I need to see what cycle I am using! A brand new machine should not have this issue. Clearly, cheap ink is being used. In addition to the washer, I own a Samsung dryer, tv, and refrigerator. I was going to buy a new stove this weekend but will probably steer clear of Samsung and go with the GE model I have been looking at. I am so disappointed by the quality of the product and the unhelpful customer service I received. If you're looking into purchasing a Samsung washer and dryer I would reconsider and explore other options.