I purchased a Samsung fridge freezer (RB36R8839SR) just under a couple of years ago, however water has been collecting in the bottom of the fridge compartment. Having done a bit of googling, it would seem that this is a known fault with this model. I logged a support call weeks ago and a chap came out and repaired it (with a new part I think). I noticed about a week ago that water is still collecting in the fridge. I logged this, but was unable to book a repair as it said I had recently had a repair! I received a couple of calls from what I assume was a support team, telling me that I needed to do some troubleshooting to fix it. They asked me what sort of time would be best. I explained that I wouldn't be home until the next day and that they should ring after 3pm. They phoned later the same day telling me they wanted to run through troubleshooting and so I explained that I was not home. They then rang again at 11am the next day. I was unable to hear what the person was saying as the line was so bad. It sounded like they were walking through traffic and I could neither hear or understand what they were saying. I have not heard anything since, and still have water collecting in my fridge!
I am really disappointed with this as I have always purchased Samsung products and was impressed with the speed of the first "repair", however I do not know how to progress with this now, as it's impossible to get hold of anyone in support.
Any help would be appreciated as I really need to get this resolved and it does seem like a known error with this model.