I ordered a Refrigerator in October/2022, and Samsung online shop didn't send it yet.

[Members_JyO8iUT]

End of October I ordered a refrigerator from Samsung online shop, and until now I didn't receive my order. Please let me know how can I handle this issue because every time when I'm calling the customer service center, they have the same answer that the department is working on my issue.

I need a solution as soon as possible. 

I'm living in Germany.

[AsadM]

Hi @Members_JyO8iUT, I'm sorry to hear you've not received your order yet. As the Samsung UK Support, we're limited with the support we can provide in Germany, hence it will be ideal for you to reach out to our friends in Germany. You can find their contact details here: https://www.samsung.com/de/support/contact/