I constantly have the same issue. I have to remove and replace the reservoir several up to ten times. I have had two of these ovens first one locked up completely and would not reset. It was replaced under warranty. This one is extremely buggy. I would strongly recommend against buying one of these Samsung steam.ovens unless you want to be a beta tester. Support is practically non existent I had to go back to the store where bought it to get the oven replaced. Support line rings busy.
