I am located in France.
I bought the Samsung NV73J9770RS oven 2 weeks ago.
My wife and I tried to use the vapour cooking one week ago (one time) and today (several times).
1-We got always the same error message : "le tiroir d'eau est vide" which means "the water drawer is empty".
Of course we took care to fill the water drawer precisely with the required 500 ml of water.
2- Another strange thing is the vibration noise made when the oven drains the remaining water.
Is such noise normal ?
I thank you in advance for any reply.
The steam reservoir says there is no water in it. None of the water reservoir functions work, steam roast, steam bake, clean, descale, drain and hybrid clean. My oven was less than a month out of warranty so I am not so happy with Samsung Call an authorize Samsung appliance repair company to come out and the diagnonis was the steam unit. They ordered the part and it took a month to arrive. Authorized Samsung repair installed the new unit but it did nont fix the problem. The repair company said i need to find another company to fix the problem. I called Samsung ended up in the off-site call center ugh! Had to explain the situation at least six times and the call was dropped. If you take the resovior unit out and try the functions it has the same outcome so the the oven does not recognize the unit . I inspected the unit and it looks perfect no cracks and no breaks. Is there a software reset? My model is NQ70M7770DG/AA