I placed an order this morning. This was after the service support centre failed to clarify what the premium installation includes. I've bought a fridge freezer and want it installed. The delivery date was for 20/03/22. However the delivery partner have just said it's booked in for 22/03/22. They've also confirmed that they don't install. So why did I pay my £35 for the premium installation.
I've tried to get in contact via phone (on mobile and house phone) - current at 58mins waiting. I've sent a tweet. I've tried the webchat with no response. I've tried the video calling with no response. I've sent facebook messenger messages with no response. Next option is to email the CEO.
Thank you. Think there needs to be a support group!
Wouldn’t it be easy just to say sorry we got it wrong. Or put some usefully information on the website.
Glad, but sad, I’m not alone.