13-09-2017 04:32 PM
13-09-2017 04:44 PM
Hi @jeantay.
What model fridge do you have? How long have you had it? And have you contacted Samsung's Home Appliance Support team?
13-09-2017 07:22 PM
its a rr8fdmg, yes they cannot help me
13-09-2017 07:24 PM
How long have you had the fridge for? Did the support team say why they could not assist you?
13-09-2017 09:37 PM
3 years, they said i could ring the service engineers to fix it, but I wanted to fix it myself, I wanted to know if I could put some insulated foam over the copper pipe, I managed to get the melted stuff off, its inside the door of the fridge, I took the back panel off which revealed the metal part with a copper pipe and a thinnet copper pipe running from it, it had duck tape over the foam and pipe. I think its the defrost heater I might be wrong, it looks like this its the black tape on the left over the thinnet copper wire.