06-07-2023 09:59 AM in
Your engineer came yesterday to repair the freezer again.
After 4 long hours he said that now it’s all done.If before his visit we didn’t have a working freezer, this morning both fridge & freezer are not working.The fridge is on 14 degrees and the freezer is on 20 degrees!!We now thanks to your amazing support & customer care don’t have either a fridge or a freezer in our household.How do I store milk & food for my family???Already spent £150 for a temporary freezer as ours don’t work, do I need to buy a temporary fridge also???It’s been now 8 weeks since I have contacted you guys and still I don’t have a working fridge/freezer.When I bought Samsung American fridge/freezer I thought I’m buying quality appliance from a reputable company that stands behind their name.I genuinely feel like I’m in a bad episode of Fawlty Towers and not dealing with Samsung.Please let me know how to proceed from here as I’m getting a little fed up with this ordeal not talking about the cost we suffer as we cannot store any food so need to get fresh daily.
06-07-2023 11:26 AM in
07-07-2023 06:28 PM in
@Alon Hesse: I'm really sorry to hear of your experience, as I understand how important it is to have a working fridge freezer in your home. Sadly I am unable to progress your query from this position, but I want you to be able to get the support you need, so you can get this issue resolved in as timely a manner as possible. With this in mind, I recommend getting in touch with the Service Centre/engineer who carried out the repair to inform them of the recurring fault, as they may be able to arrange a further inspection for you. Alternatively, please get in touch with out Support Team at samsung.com > Scroll to the bottom of the page > Contact us, where an advisor will be able to look into this further for you. Please accept my apologies for any inconvenience this has caused you.
18-10-2023 03:30 AM in
We are in the same position but have no freezer and a shop due today assuming the fridge freezer would be working again after a month of no working appliance.
my house now smells strange from the fridge freezer so I’m paranoid my 2 children are breathing in toxic chemicals. So I’ve switched it off as the unit was only holding the temp to 12 degrees.
18-10-2023 11:56 AM in