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First Poster

Samsung fridge freezer model RB31FDRNDSS The appliance has lost power, plug fuse changed but still no power to it 

6 REPLIES 6
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Samsung Pro

HI @sarah792,

 

So there are no lights on the appliance and the compressor is not running ?

Have you checked the socket it was plugged into with a socket tester or with another appliance to check that there is power to that socket ?

 

Thanks

Paul_HL

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Yeah checked all that, reconnected the circuit etc 

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Hi Sara792,

 

If you have done all the above and there is still now power to the appliance. Please go to  the contact us page and speak to a customer service agent as it seems the appliance has a fault .

 

Thanks

 

Paul_HL

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Tried that, got told nobody available with no alternative. Fridge and freezer full, me and two kids 

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HI,

 

I Beileve they are closed now, hopefully you can get through in the morning . Let me know how you get on if you can .

 

Thanks

 

Paul

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Unfortunately we are running at reduced support due to the current Covid-19 situation. I understand that this is not helping you right now. 

Like Paul advises can you double check the socket the fridge is plugged into, use a mobile phone charger to see if your phone charges. Sometimes it is simply a switch that has been knocked off. Or if you can try the fridge in a different socket. 

Sadly if none of it works Paul is right it will need an engineer to look at it.

 

If you need to speak to a support agent I believe live chat is going to be your best option or go via this link

https://www.samsung.com/uk/support/repair/home-appliance/ this will put you in touch with the local repair agent to you.

 

Sorry we can't help you much more than this at the moment.