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Fridge freezer fault on RB31FERNBSS

(Topic created on: a month ago)
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shareefj
First Poster
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Hi,

I just wanted to report an issue we had with our fridge freezer that I've fixed but could warrant some design changes by Samsung.

We've had this fridge for ~8 years or more and the freezer compartment started to get ice forming under the bottom drawer.  This seemed to be coming from behind the rear plastic shroud.  On taking this panel off to look at the element and drip tray behind, it was clear that the drain hole at the bottom had become blocked by a black rubbery substance.  This seems to be the black protective tape from the compressor feed in that has melted and dripped down through the elements and into the drain hole catchment area.

It took a fair bit of scraping to clean it all out.  Photos of the element and the 'slug' attached.

Le slugLe slugLe issueLe issue

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Glenntech
Samsung Members Star ★★
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Be better going into the Samsung Members app and providing feedback in the support section
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AntS
Moderator
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Doesn't look right to me, @shareefj -- and cheers for letting us know. Have you been in touch with Samsung Support about this?

 

If not, can you send us a Private Message with your contact details and any relevant info (e.g. product serial number) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

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