I spent £1200 on a large American style fridge freezer, that has a filtered ice and water dispenser.
The fridge is now 6 months old so I have been prompted to change the filter.
I ordered the filter but it doesnt fit.
After sending back two more that didn't fit. I have been informed that Samsung have discountiued the filter that I need, and I will need to buy an adaptor kit at a cost of £45, a new filter at a cost of £40, and get an engineer around to fit it at an additional cost.
I have been a fan of Samsung for a number of years, but this takes the biscuit!
Why are you passing on these costs to your customers?
Its an absolute disgrace!
We recommend giving our Home Appliance Team a call for further help with this. They'll be able to ensure you have the correct filter needed for your Refrigerator and talk you through the installation process.
If this fails, they can look at arranging for an engineer to come and fit the filter for you.
Our Home Appliance Team can be contacted on: 0330 726 7864 more details can be found here.
Hi . I have had exactly the same thing. I ordered a 3F and was sent a 3G and I can't install either. I have both sorts and have no iodea which I am supposed to use now. Samsung Website doesnt tell you. Fridge model doesnt exist on their find my filter website. I have been trying to get a drink of water for 2 days. I share your frustrations.
Bit rubbish isn't it!
I used the phone number above and called customer service. An engineer is now on his way to fit the adaptor kit, which there won't be any cost for.
So I'd suggest you do the same.
I’m having same frustrations. My RSG5UCRS does not take the DA29-00003F or the new HAFIN2/EXP. Had three conversations with Samsung 0330 7267864 team. Have already returned one filter (3F) and have the HAFIN2 waiting to be returned. Please advise