I spent £1200 on a large American style fridge freezer, that has a filtered ice and water dispenser.
The fridge is now 6 months old so I have been prompted to change the filter.
I ordered the filter but it doesnt fit.
After sending back two more that didn't fit. I have been informed that Samsung have discountiued the filter that I need, and I will need to buy an adaptor kit at a cost of £45, a new filter at a cost of £40, and get an engineer around to fit it at an additional cost.
I have been a fan of Samsung for a number of years, but this takes the biscuit!
Why are you passing on these costs to your customers?
Its an absolute disgrace!
No idea, its not written anywhere, not even in the user manual.
Its either a RSG5P, RSG5U, RSG5M, RSG5F or RSG5D.
I called the Samsung sales team to order the filter, the line was terrible so asked the chap to call me back, he didnt.
Love the fridge, but the experience around getting this filter replaced is unexceptable.
We've referred this to our Product Support Specialist and we'll be back with you as soon as we've an update! :smileyhappy:
@Luffers Just to confirm, was the filter you got DA2900003G or HAFIN2/EXP? And did you follow the below steps for fitting?