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Original topic:

FRIDGE FAMILY HUB

(Topic created on: 06-04-2022 11:04 AM)
nikycatcutie
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Home Appliances

Hi i have an issue with a client's fridge which states error 41 on the Family Hub display. Client exits the error by pressing the close button but keeps giving the error code. 

model: RS6HA8 

Any idea what can be done?

(no softwear update is needed according to the system)

 

Thanks, 

Niky 

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Solution
AndrewL
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Home Appliances

@nikycatcutie: If you're seeing error code 41 on the Family Hub display, then please try resetting it via the switch in the top right of the inside of the door (turn it off, then on again). For a visual guide on how to locate the switch, please refer to the steps in the link below.

Family Hub: How to reset Touch Control panel | Samsung India

Let me know if this helps. 

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Solution
AndrewL
Moderator
Moderator
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Home Appliances

@nikycatcutie: If you're seeing error code 41 on the Family Hub display, then please try resetting it via the switch in the top right of the inside of the door (turn it off, then on again). For a visual guide on how to locate the switch, please refer to the steps in the link below.

Family Hub: How to reset Touch Control panel | Samsung India

Let me know if this helps. 

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nikycatcutie
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Home Appliances

Hi - till now resetting the hub worked for client A. 

I have another issue with another family hub. client B

Wifi login keeps getting 'lost' 

Client would need to connect it everytime they use the family hub. 

They have done a reset to the family hub several times is it possible that it's a hardware issue?

thank :smiling-face: 

 

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