I have the above American fridge freezer. I am having great difficulty in getting the bottom right hand side to freeze at the same temperature as the opposite side. This is set as the freeze option using the cool select zone option. There is a soft freeze option which freezes to -5 but then the freeze option is supposed to freeze to -19 same as the other side of the freezer. This is the 2nd replacement I’ve had within 4 weeks as the 1st one also had this problem. I have double checked the option is correct but just cannot get it to freeze the same as the other side. Any frozen food you put in that side just defrosts. Can anyone help?
I have the same problem, I have had my freezer on -23 for a year now and the right hand side is still only soft freezing at best, i don't think Samsung have a fix for it,
Hi all. Apologies for not responding to other emails about this. We had a Samsung technician come and look at our fridge/freezer last July-ish. When he was here he said he couldn't find anything wrong with it. I said could it be a software issue. He said possibly and came back a week or so later to replace a part, I think it was a circuit board, possibly. It seems to have been better since but I'm still not convinced. Who's to know that it isn't losing temperature and then re-freezing without me knowing. Luckily no food poisoning in the house over the past few months. We do have a problem with the ice machine freezing over which I have found a way of defrosting with a short cut to a pre-programmed defrost setting. Overall very disappointed with the product, expected better for such an expensive item from what I would consider is a quality brand.