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Original topic:

Family Hub Won't Update to V6

(Topic created on: 16-10-2021 12:23 PM)
danbloor
First Poster
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Home Appliances

Hi

I had a message on my screen a few weeks ago but it seems to be stuck at Tizen v4 - under about the update section states "Latest version software already installed" and the update button is greyed out.

I've tried a factory reset and made sure all apps are already up to date, but its still the same.

I tried speaking to Samsung Appliance support via Live Chat however they insisted I needed to speak to the SmartThings support team and gave me their email address. SmartThings support are insisting it's an issue for the Appliance support team, so I'm now stuck. Is there anyone on here from Samsung that can help please?

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2 REPLIES 2
ChrisM
Moderator
Moderator
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Home Appliances

Hi @danbloor 

Did you manage to get this sorted out? If not, it's definitely one for our SmartThings support team, who you can contact by email at support@smartthings.co.uk.

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danbloor
First Poster
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Home Appliances

Hi Chris

Unfortunately not. That’s the email address I’ve been using and both Jake and Hannah are adamant that they can’t help. 

Is this something you can escalate for me please?

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