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Original topic:

Family Hub App Crashing

(Topic created on: 30/12/20 06:35)
bonzadog
Apprentice
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Home Appliances

New Samsung Fridge freezer with family hub arrived yesterday, the fridge is all set up, connected and working fine. Downloaded the Family Hub app to use on my S20 ultra but the app keeps crashing. I've tried logging in and out of my Samsung account, clearing cache and data from the app, uninstalling and reinstalling the app. When I clear down the cache and data the app takes me through permissions, terms of use, then says gathering family information and crashes. After this if I try to open the app it says contacting server and crashes. A quick Google search suggests I'm not alone but haven't seen a solution. Unable to access a lot of the smart features remotely without the app working, any help gratefully received.

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bonzadog
Apprentice
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Home Appliances
looking at the event log it is reporting the crash being caused by the following error java.lang.nosuchmethoderror

Screenshot_20201230-173248_Market Feedback Agent.jpg

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bonzadog
Apprentice
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Home Appliances
Runs on my wife's phone which is a Samsung A51, difference being hers is running One UI v2 mine us running One UI v3
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bonzadog
Apprentice
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Home Appliances
Managed to resolve through Samsung, had to download a Beta version of the app.
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