Hi and Welcome.
The is a customer to customer forum . I'd say get a technician to look into it .
I thought I'd try AI to answer
1. Check for blockages:
Even if the drawer is clean, there could be a blockage in the pipes or nozzles that feed the softener into the drum. Try to carefully inspect these areas for obstructions.
2. Use hot water:
Sometimes, dried-up softener can cause blockages. Try running a cycle with hot water (no clothes) and see if that clears the issue.
3. Check the siphon:
Some machines have a siphon in the softener compartment. Make sure this is correctly positioned and not blocked.
4. Try a different softener:
Sometimes, the softener itself can be too thick or cause issues. Try a different brand or a more diluted version.
5. Contact a repair technician:
If none of the above solutions work, it may be a more complex issue, such as a faulty valve or sensor. Contacting a qualified repair technician is the best course of action.
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