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Original topic:

Ecobubble WW5500 - Drum knocking/banging - 2 weeks old

(Topic created on: 13/01/21 09:13)
eniorodriig
First Poster
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Home Appliances
Hi there,

I've purchased the WW5500 Ecobubble about two weeks a go. Literally a few days later, i would say 3 to 4 days, I've noticed that the drum was moving and shaking a lot more than I've seen before. Some squeaky rubber noise can be heard once it starts getting up to speed. My primary worry is the banging it does once the drums starts speeding up, this happens probably 4 or 5 times during a normal one to two hour cycle, the drum shakes violently and makes the whole washing machine move side to side. The washer is flat and also leveled, I've checked using tools and made the sure that it doesn't move at all. It's definitely flat to the ground, no worries there! I've also tried calibrating twice but still have the issue. Whenever there is no load the machine is fine but once it has load, it shakes violently once the drum starts spinning up. The machine is also never overloaded.
I've recorded a video and hopefully someone could have a look, in the video i have the hygiene cycle, 1 bedsheet and 3 pillow cases.

Im starting to wonder if perhaps there is something wrong as the machine is only two weeks old. Would appreciate some help.

P.s : in the video, the heater next to the machine has been cut off and doesn't heat up, also there is a hands length between it and the machine.

I've also uploaded them ro youtube shall there be issues watching them in the forums.



Thanks

4 REPLIES 4
IamJai
Helping Hand
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Home Appliances
Mine does this but it's a digital inverter it's the 2020 new washer without q drive or addwash I've lost the manual and the sticker of the drum door because it was taken off by the delivery person who installed it
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IamJai
Helping Hand
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Mine does this too!
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PaulyWauly36
Navigator
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have you took the transit bolts out??
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eniorodriig
First Poster
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Yep, all of them have been taken out