18-04-2019 08:22 AM
Our new 9 kg Ecobubble washing machine may start the washing program (40c, 3 rinses) showing the washing time to be 1:09.
After some fifiteen minutes of use, the remaining washing time jumps to three hours.
The local service team has not been able to figure out why this happens. This time-tripling happens on about one out of three times. Any tips?
22-02-2020 05:26 PM
mine does the same. Another reason why it is going in the bin.
22-02-2020 05:28 PM
mine sounds the same - the jingles drive you nuts, and that this the switched off! Another reason why it is going in the bin, (DC error code, jingles, rediculous extended time for washing 1 hr to 3 hr)
22-02-2020 05:31 PM
could not agree more!
22-02-2020 05:35 PM
oh my goodness, it just looks like you have taken a picture of my washing! (when it worked that is!)
27-02-2020 09:43 PM
Hm. I just experienced this today. I have a Samsung 9kg qDrive Ecobubble bought summer 2018. I ran the following cycle with maybe 5-6kg:
40c cotton cycle with ecobubbles
3 rinses
1400 spin
The display said 1:48, which is expected with ecobubbles. As always, it weighs the load before washing and normally it will adjust the time down, but it remained at 1:48, which made sense because it was a bigger load than normal.
So washer started at 6:55pm. At 9pm I wondered why I hadn't received notification that it was done. I checked the app and there was still 1:24 remaining!!! No idea what's happened, it was still on the wash cycle. I stopped the cycle, ran spin + drain, and then a separate rinse cycle to finish. will monitor going forward to see if it keeps happening. Jesus. Thought it was a premium brand for that price.
06-03-2020 03:16 PM
Mine doing the same. Going to try the reset, but at this price why should I faff with resetting
06-03-2020 04:14 PM
Reseting / booting / 're-calbraitong' the washer does not help.
Samsung has let out to the markets a prodcut that was not ready. And we, consumers, unfortunately pay the high price.
06-03-2020 04:19 PM
Re-balnacing did not solve my issue.
For the firs machine the repari guy did that. No help.
Then they replaced the 'brains' (ie the program card) - and again did the re-balancing with the new card. Did not help.
Then they replaced the whole waserh. Re-balancing was done twice. No help.
Ecobubble top-line washeres have SW bug(s) with ridiculous 'fixing instructions'. The only fix would have been to do proper testing to the product prior luauhcing it to the markets. I paid 1200€ of the washer, spent hours of time with the repair circus, tossed +1000€ worth of damaged clohting ...
As Samsung is not carrying their responsibility of the faulty prodcut, my only advice is: do not buy Samsung washers.
06-03-2020 04:34 PM
14-05-2020 09:22 PM
We were persuaded to buy the Ecobubble on the basis of it being an "Eco friendly"machine with a large load (9kg). So far it has been awful. Continually goes into a never ending loop (4 hrs+) and we have to end it by switching the power off. Raised issues with Samsung (only able to use echat) but they simply kept saying to follow their troubleshooter on their webpage. Eventually they sent an engineer who said that the pcb had to be changed but problem continued so second repair man arrived and found that the pressure chamber was blocked which he cleared but problem continued with next wash. Repair engineer did calibration both times. Have now written to Samsung executive office in Chertsey to get action on reliable replacement or refund. The repair team suggested that this issue is part of the inherent machine design (to save wear on bearings etc) if so then this product is not "fit for purpose" contrary to the UK Consumer Protection legislation