My eco bubble washing machine is 19 months old and today I did a normal load of washing. Just baby clothes. Not over or underloaded. When the wash finished I noticed grey rubble powder on all the clothing and one of the baby gros had ripped. I noticed the entire door seal had shredded. Nothing was stuck in the door when it was closed. I've had the odd sock get in the seal in previous loads but thought Nothing of it. Now my washer is a mess and can't be used. States under warranty damage is not covered but how can baby clothes damage any washer. Isn't that what washers are for? Has this happened to others? Should the warranty cover this?
what temperature do you wash baby clothes at? 90'c - I am not saying that the rubber seal cannot handle high temperature on a regular basis because it should do, but this could be a reason.
another reason is what (if any) detergents or Softeners and additives are you adding to your washes? - could the chemicals in these be 'eating away' at the rubber door seal and disintegrating it? - are you using just normal washing and detergent and not using any bleach or bleaching agents?
We’ve got the same problem with the Ecobubble. We bought ours in June 2022, so it’s not even 6 months old.
We don’t overload the machine or do anything unusual with it, I just think they’re not very good machines. Our last one lasted nearly 5 years but did the same thing and Samsung wouldn’t honour the warranty.
Did you have to pay and the engineer did a report and you were refunded the repair cost? Same things happened to me re the door but 2 years old
Did you call them back after they had booked the engineer? They’ve said to me that I have to pay but if the engineer says it is a manufacturer fault I won’t have to. Shall I ring them back tomorrow and say it’s not wear and tear. It’s a washing machine and it should wash clothes and that taking clothes in and out is what you do with a washing machine.
I have an identical issue with my eco bubble machine, except mine was 20 months old at the time the seal completely disintegrated. I have been on the phone to Samsung for nearly 2 hours today and they are refusing to send out an engineer without me paying for the call out. Please tell me who/which department you spoke to to get them to replace your seal free of charge?