09-04-2020 01:38 PM in
My washer/dryer has decided to lock itself with a full load inside. The door locked sign isn't on but it's not opening at all. Also, none of the cycles are working - no matter what I turn the dial to it won't start when I press the start/button but just beeps twice quickly and then nothing happens.
Literally tried everything: unplugged it all over night, drained any excess water manually, tried to enter "diagnostic mode", checked all the pipes and electronics....
We have a baby and need this washing machine to be working ASAP! I've asked for help from Samsung this morning and I am having to wait days for a call back from an engineer. After reading through these all morning, it seems like this is happening a lot with these washing machines so why aren't Samsung doing something about it? Also, rather than waiting for however long to have this fixed, is it worth just biting the bullet and buying a new machine of any other brand other than Samsung?
10-04-2020 11:43 AM in
10-04-2020 02:12 PM in
10-04-2020 04:13 PM in
If you pull down towards the floor on the bit circled in yellow it will release the door providing you wiggle the door at the same time. It will only move down about 1cm though so don't try to force it to the floor.
10-04-2020 04:23 PM in
Are you getting any error code or message on the display when that happens @JodieD ? Would you be able to tell us which washing machine model do you have? This can be found inside the appliance's door on a white sticker.