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Original topic:

Duelcook flex oven

(Topic created on: 30-10-2023 06:16 PM)
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Members_4N1jxKQ
First Poster
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I have been trying to ring Samsung for 3weeks on number 03330000330 but it's always engaged. I have tried to report a fault but when I put serial number in it says invalid even tho I got this number from samsung. I have now been in Facebook messenger from 12am lunchtime and are still in at 6pm and getting nowhere. My oven keeps switching on when we're out which looks like from people's feedback is a common fault   .surely if it's a know fault there should have been a recall . We now switch the oven off at the mains when not in use  but we shouldn't have to do this.I have tried to email the CEO but it doesn't send.   Am now at the end of my patience 

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SocietyGirl
Community Manager
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Hi there,

 

It seems you have been calling the wrong phone number - the one you need is 03330000333. If you could DM me some information about your contact via Facebook Messenger, along with some contact information I can get this looked into for you ASAP.

You can create a new DM here: Private Messages - Samsung Community

Thanks,


Say hi to us on socials -  @SamsungUK


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