How many times will I have to be notified that my ticket was approved and that they're forwarding my payment information for processing? Is it 5, 7, or 10...I'm just trying to sort out when I may actually receive the link and I need to temper my expectations. I understand that just because I receive the link and respond that it'll be weeks and weeks before payment is actually processed.
2/9/23: The request to provide a refund has been approved. Email re: refund
2/10/23: Thank you for confirming your information, refund assigned to a case owner; text
2/10/23: Samsung Exchange and Refunds Team, take 1-2 business days to approve and 3-5 business days to release the payment link; text.
2/11/23: Checking to see if I received the e-coupon; text
2/14/23: Samsung Exchange and Refunds Team, apologizing for delay and we would receive credit within 6 business days
2/17/23: Samsung Exchange and Refunds Team, apologizing for delay and we would receive credit within 3 business days
2/19/23: Refund is in the final stages of approval; text
2/22/23: Notified I’ll receive the link in 7-10 business days; text
2/26/23; Notified once again my ticket was approved and forwarding payment information for processing.
