Complaints - Order

[Sjacob]

I had placed an order for 6 items of Samsung Home Appliances under my Samsung Membership account but later I realised on checkout the items were booked using a Guest Account.   I realised this only after few days of placing the order as the items were not listed in my account.   Today the Customer age

I contacted Samsung Customer Service / Technical services and been chasing them for about 2 weeks, and nobody seems to be able to help resolve the issue.  The order was made  under the same  name, email-id, and postal address.  

The Customer services advices me to return the items and rebook them again.  I feel this advise is bizarre , instead of making an amendment in the system, they asking me to return the products.

Since the products are not list under my account, I'll miss out on all the reward points etc.

I hope somebody sensible  will handle this case and resolve it.

Thanks

SJacob

[SereneH]

I've removed your personal details from the thread title, @Sjacob.

I understand your frustration, but it's not possible to make this change on our systems. 

You can find more information about this on our website, "If you checked out as a Guest you will not be entitled to earn Rewards points on your order.": I’ve made a purchase, why can’t I see my Rewards Points in my account? | Samsung UK

We apologise for the inconvenience.