Never again. Shambolic Samsung customer service … non existent infact.
That's certainly not what we like to hear, @CDG. Could you let us know how this was left with out Support team?
well further to my post over the weekend there were persistent exchanges of emails and text messages which misstated an attempt to contact me by phone had been made.
Yesterday we were contacted by Northwest appliance service to advise a further visit has been scheduled for next week. This is to replace a door switch. A third switch and a 7th visit. We are on half term. My vulnerable daughter will be home with her medical care team. . This poses a risk to her having an engineer in again. I can’t take any more time of work to wait in. I have asked they come when I am home.
I am not convinced this will work
In 4 months the machine has had 7 engineer visits and numerous components replaced
We totally understand your frustration, @CDG, and would like to apologise for the inconvenience caused. Is the Service Centre looking into rearranging the appointment for you?
Samsung contacted to arrange a further visit this week. 7th visit now for another door switch , it’s 3rd. I’m not convinced. The machine is still malfunctioning on each and every cycle
Sorry the 8th… easy to lose count
From my experience I completely sympathise with your comment 'Shambolic Samsung customer service … non existent infact.'
I beleive the door seal issue is inherent with these machines as others have suggested and it is disgusting they charged you. We should consider a class action to sue. Stayin touch!
My machine is 17 months old, been in hospital for operation, came out put some clothes on half wash, went back 10 minutes later, fumes coming from back of machine, turned it off, after a long time with Curries, then Samsung, they sent someone out who said, was the pipe connection to hose was loose, so was water damage, claim from home insurance? How many people are being fobbed off like me ?
@Members_AybHEBA Could you please send a PM to @Sam_UK with further details, so one of the mods can look into this further for you?
are these machines bought from samsung directly ? as I think when you purchase something and want it replaced your contact should be with the seller of the appliance rather than the manufacturers - so go back where you actually bought it from and brush up on consumer laws and armed with that go back to where you bought it and explain that it has been repaired so many times now that you are not happy and want a replacement.