Never again. Shambolic Samsung customer service … non existent infact.
well further to my post over the weekend there were persistent exchanges of emails and text messages which misstated an attempt to contact me by phone had been made.
Yesterday we were contacted by Northwest appliance service to advise a further visit has been scheduled for next week. This is to replace a door switch. A third switch and a 7th visit. We are on half term. My vulnerable daughter will be home with her medical care team. . This poses a risk to her having an engineer in again. I can’t take any more time of work to wait in. I have asked they come when I am home.
I am not convinced this will work
In 4 months the machine has had 7 engineer visits and numerous components replaced
Samsung contacted to arrange a further visit this week. 7th visit now for another door switch , it’s 3rd. I’m not convinced. The machine is still malfunctioning on each and every cycle
From my experience I completely sympathise with your comment 'Shambolic Samsung customer service … non existent infact.'
I beleive the door seal issue is inherent with these machines as others have suggested and it is disgusting they charged you. We should consider a class action to sue. Stayin touch!