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Auto Dose problem with softener ALWAYS

(Topic created on: 15-09-2022 08:09 PM)
22171 Views
Piotr Fara
First Poster
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Hi Samsung guys! 

Im writing here about my experience with autodose. 

Washing machine is truly great. Autodose as working also great but many many times softener is not working. I ve tried a lot of different one and nothing. 4 times service visit me but never Samsung share with me any "technical" data about this issue. 

My question is:

Maybe owners of those machines with autodose should make a petition to Samsung for repair it globally or find some solution maybe retrofit a new part or refund some part of washing machine even some small part to buy a new one. (New one got new tray but same valve)

With car companies it works also sometimes with other technical defect (Manufacture fault)

33 REPLIES 33
Erls
Student
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This very thing happened to me tonight while washing the drawer l, I filled it with fabric softener only for it to leak out everywhere, on inspection I saw I was missing this part too, can’t find it anywhere, could it fall down into machine? Came on here to see if anyone else had this issue 

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Edwin40
First Poster
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Do you know what's the name of that? And where can I buy those?

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Edwin40
First Poster
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Where can I buy those parts?

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Ang951
Student
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Samsung replaced the whole drawer for me via an engineer coming out to my house (under warranty) 

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Pokeymother
Student
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I went through my home warranty and ended up having to have the electronics panel replaced. They tried the drawer first, then the entire drawer mechanism, and finally the electronics panel. I don't know where the parts were ordered from - the repair company ordered them.

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DStruct
Explorer
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Series 6 AI auto dose model, less than 1 month old. Started off fine, a load of washes from both drawers that were full. Eventually emptied as they should.. So I done a pump clean on both, trying to keep good maintenance, then pulled drawer out and wiped clean. Even done a drum clean cycle for good measure.
Let it all dry, refilled drawers yesterday. Done my first wash, started receiving low softener messages through smart things. Confused.
Once wash finished I checked and the softener drawer was empty. Weird.
Refilled it and done another quick wash to test, completely empty again.
This is stressing me out and giving me an actual headache
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DStruct
Explorer
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I saw this on the floor the other day. Glad I kept it. Didn't know what it was.20241220_184702_1000041293_1734720423.jpgVideoCapture_20241220-190045_1000041302_1734720377.jpgVideoCapture_20241220-190028_1000041301_1734720494.jpg
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DJClaire
Student
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How much is it to replace? 
I’ve already had the pumps changed under warranty and now I am on my own. So frustrating.

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DJClaire
Student
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I have! I found it in the strainer basket in the bottom left hand corner of the machine. 

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Squadrondavid
First Poster
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Having the same issue now, I have to disable auto-dosing for the softener until I can find the part online or in the house. 😩 #HomeRepair #Troubleshooting #Frustration #DIY
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