15-09-2022 08:09 PM
Hi Samsung guys!
Im writing here about my experience with autodose.
Washing machine is truly great. Autodose as working also great but many many times softener is not working. I ve tried a lot of different one and nothing. 4 times service visit me but never Samsung share with me any "technical" data about this issue.
My question is:
Maybe owners of those machines with autodose should make a petition to Samsung for repair it globally or find some solution maybe retrofit a new part or refund some part of washing machine even some small part to buy a new one. (New one got new tray but same valve)
With car companies it works also sometimes with other technical defect (Manufacture fault)
28-08-2024 11:33 PM
This very thing happened to me tonight while washing the drawer l, I filled it with fabric softener only for it to leak out everywhere, on inspection I saw I was missing this part too, can’t find it anywhere, could it fall down into machine? Came on here to see if anyone else had this issue
16-09-2024 05:19 PM
Do you know what's the name of that? And where can I buy those?
01-11-2024 02:36 PM
Where can I buy those parts?
01-11-2024 02:46 PM
Samsung replaced the whole drawer for me via an engineer coming out to my house (under warranty)
03-11-2024 09:12 PM
I went through my home warranty and ended up having to have the electronics panel replaced. They tried the drawer first, then the entire drawer mechanism, and finally the electronics panel. I don't know where the parts were ordered from - the repair company ordered them.
20-12-2024 06:43 PM
20-12-2024 06:59 PM - last edited 20-12-2024 07:01 PM
16-01-2025 06:53 AM
How much is it to replace?
I’ve already had the pumps changed under warranty and now I am on my own. So frustrating.
16-01-2025 06:54 AM
I have! I found it in the strainer basket in the bottom left hand corner of the machine.
16-02-2025 08:57 PM