I totally agree. I am on my second and LAST Samsung Fridge Freezer RSG5UCRS which has just limped over the 6 years use ( just like its predecessor ) before becoming apparently irrepairable due to "an unspecified blockage" - whatever that is.
It too has the so called, but in practise totally useless, 10 year warranty on the compressor.
The first Fridge Freezer had numerous visits performed under a product recall because of a potentially dangerous electrical fault in the anti-condensation circuit - from memory. After at least three repair attempts it started icing up on a regular basis in the fridge which Samsung washed their hands of. I gave up pulling the panels off and de-icing after about a year.
This one has suddenly stopped freezing despite the display indicating -20, keeps us awake at night with the noise and we have lost all the contents.
Had a load of sensor components and PCB's fitted last week by their recomended service partner which achieved diddly squat.
I have had it with Samsung - my So-Called Smart TV ( also the second ) has lost its wiFi Module and I can no longer Screen Mirror from my Samsung Phone. Have also discovered that the phone "upgrade" model has no NFC module which its predecessor had - which means it can't be used for contactless payment.
I'll happily dig out the details of the first fridge freezer as well later.
I sent a 30-year old Patagonia Jacket back to them recently which had a broken zip and a tear in the sleeve.
THEY REPAIRED BOTH COMPLETELY FREE OF CHARGE
That's Customer service and respect for the Environment!
Samsung you should be ashamed of yourselves making such expensive and bulky items that have such a rubbish service life.
I have been in touch with watchdog in the hope they pic up on the issues of these American fridge freezers. Mine is not even 3 years old and the insulation has failed due to a manufacturer fault, in the process of taking ao.com to court over it